Shipping policy

SHIPPING POLICIES

Deliveries cannot be made at a specific time. If you have any concerns regarding your shipment, please contact us via WhatsApp or the tracking number provided. Deliveries are made within the metropolitan area and only in areas considered safe for transport operations, at the discretion of the carrier. It is my responsibility to verify that the delivered product is in good condition. In the absence of complaints recorded on the corresponding transport document, the receipt is deemed satisfactory for all purposes. If no one is present at the delivery site to receive the shipped product, or if an authorized person is not present, the merchandise will be returned to the shipping location. LABIF will reschedule delivery and/or the customer must contact us to reschedule. Product deliveries will be made only on business days and hours, as defined by the delivery management with the contracted third party.

LABIF may cancel, add to, or modify the terms and conditions at any time by posting them on its website. Procedure for Data Subjects to Exercise Their Rights

To submit any request, complaint, or inquiry, you may contact the communication media listed in Table 1.

Table 1. Communication Media

labif.gioo@gmail.com

3218486161

The request, complaint, or inquiry must contain at least the following information:

Name and identification of the Data Subject or the authorized person.
Accurate and complete description of the facts giving rise to the inquiry, complaint, and/or claim.
Identification/purchase order
Physical or email address to send the response and report on the status of the process.
Documents and other relevant evidence you wish to present.
Once the request is received by LABIF, the applicant's identity will be verified, the case will be investigated, and any required actions will be taken. The response to the query must be communicated to the applicant within a maximum period of ten (10) business days from the date of receipt of the same.